Privacy Policy

 

Qamar Collections (“we”, “us” or “our”) operates this store and website, including its content, features, tools, products and services (together, the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, use our Services or communicate with us.

If this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, this Privacy Policy applies to those matters.

Personal information we collect

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It does not include information that has been de-identified so that an individual is no longer reasonably identifiable.

Depending on how you interact with us, we may collect:

• Contact details: Your name, email address, telephone number, billing address and delivery address.

• Payment information: Payment method, transaction details, payment confirmations and information needed to process your payment. Card and financial account details may be collected and processed by Shopify and our payment providers.

• Account information: Login details, account preferences and settings, where applicable.

• Shopping and transaction information: Products you view, save or add to your cart, purchases, subscriptions, pre-orders, returns, exchanges and cancellations.

• Communications: Information you provide when contacting us, submitting an enquiry, leaving a review or requesting support.

• Device information: Your IP address, browser type, device identifiers and information about your network connection.

• Usage information: How you access, browse and interact with our Services, including through cookies and similar technologies.

• Preferences and interests: Information inferred from your shopping activity and interactions with our Services.

How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or otherwise use our Services.

• Automatically through cookies and similar technologies when you browse or interact with our website.

• From Shopify and service providers that support our store, payments, deliveries, analytics and customer service.

• From marketing partners and other third parties, where permitted by law.

If you choose not to provide information needed to process an order or respond to a request, we may be unable to provide the relevant service.

How we use personal information

We use personal information to:

• Provide our Services: Process payments, fulfil orders, manage subscriptions and pre-orders, arrange deliveries, administer accounts and handle returns, exchanges and other requests.

• Personalise and improve your experience: Remember preferences, recommend products, understand how our website is used and improve our products and Services.

• Communicate with you: Respond to enquiries and send order confirmations, delivery updates and other service-related messages.

• Provide marketing and advertising: Send promotional communications and display relevant advertisements, subject to your preferences and applicable consent requirements.

• Protect our business and customers: Authenticate accounts, prevent fraud, investigate suspicious activity and maintain the security of our Services.

• Meet legal obligations: Maintain required records, respond to lawful requests, resolve disputes and enforce our terms and policies.

Cookies and similar technologies

Our website, Shopify and our service providers may use cookies and similar technologies to operate the store, remember your preferences, analyse website traffic and support personalised advertising.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functionality. Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

When we share personal information

We may disclose personal information to:

• Shopify and service providers: Including providers of payment processing, website hosting, IT support, analytics, customer support, storage, fulfilment and delivery services.

• Marketing and advertising partners: To support promotional activities and relevant advertising, where permitted by law and subject to applicable consent and opt-out requirements.

• Parties you authorise: Where you request or consent to a disclosure, including through optional third-party integrations.

• Related entities: Where applicable and reasonably necessary for the purposes described in this policy.

• Professional advisers, authorities and other relevant parties: Where necessary to comply with legal obligations, obtain advice, investigate fraud, resolve disputes or protect lawful rights.

• Parties involved in a business transaction: In connection with a proposed or completed sale, merger, restructuring or insolvency, subject to applicable legal requirements.

Shopify’s role

Our Services are hosted by Shopify. Shopify processes personal information to operate and support our store.

Where we use Shopify’s enhanced features, Shopify may also process information about your interactions with our store, other merchants and Shopify to provide those features, including personalisation and advertising. For certain activities, Shopify is independently responsible for handling your personal information and responding to related privacy requests.

Information submitted through our store may be shared with Shopify and its service providers, including providers located overseas.

For more information, visit the Shopify Consumer Privacy Policy. You can also explore available privacy choices through the Shopify Privacy Portal.

Overseas storage and processing

Your personal information may be transferred to, stored in or processed in countries outside Australia or your country of residence, including where Shopify and our other service providers operate.

Likely overseas recipient countries: [Insert the countries relevant to your Shopify services, installed apps and other providers, where practicable.]

Where applicable, we will take the steps required by law in relation to overseas disclosures.

If European Economic Area or United Kingdom data protection laws apply to a transfer, we will use a legally recognised transfer mechanism where required, such as an adequacy decision or approved contractual safeguards.

Marketing preferences

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. Where we send promotional text messages, you can follow the opt-out instructions provided.

Unsubscribing from marketing does not stop essential communications about your orders, payments, deliveries or account.

Where applicable, you may also manage personalised advertising preferences through the privacy controls available on our website or through Shopify.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of online transmission or electronic storage is completely secure.

Please keep your account credentials confidential and avoid sending payment card details or other sensitive information by email or social media.

We retain personal information for as long as reasonably necessary to provide our Services, maintain required records, resolve disputes and meet legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable legal requirements.

Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate, incomplete or outdated information.

• Request deletion of your personal information.

• Obtain a portable copy of your information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing relies on consent.

• Opt out of certain targeted advertising or data-sharing activities.

These rights may be subject to legal conditions and exceptions. For example, we may need to retain certain transaction records even after receiving a deletion request.

To make a request, contact us using the details below. We may need to verify your identity before responding. Where permitted by law, an authorised representative may act on your behalf after providing evidence of their authority.

We will respond within the time required by applicable law. If we cannot fulfil a request, we will explain why, where required, and outline any available complaint options. We will not unlawfully discriminate against you for exercising your privacy rights.

Privacy enquiries and complaints

If you have a concern about how we handle your personal information, please email weareqamar@outlook.com with details of your concern.

We will review your complaint, investigate as appropriate and aim to respond within 30 days. If we need more time, we will let you know.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner or the relevant privacy authority in your jurisdiction, depending on the laws that apply.

Third-party websites and public content

Our Services may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, which we encourage you to review.

Information you post publicly, including reviews or social media comments, may be visible to others. Please avoid including personal or sensitive information in public posts.

Children’s privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent is required without obtaining that consent.

If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate and take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services or legal obligations. We will publish the revised version on this website, update the “Last updated” date and provide any additional notice required by law.

Contact us

For questions about this Privacy Policy, privacy requests or complaints, please email:

Qamar Collections
Email: weareqamar@outlook.com

You may also contact us through our social media channels. For privacy requests involving personal information, please use email and avoid posting your details publicly.