Cancellation policy

Purchase options cancellation policy

No cancellations or refunds for change of mind

Please choose carefully and review all product descriptions, specifications, prices and order details before completing your purchase.

Except as outlined in the subscription and pre-order sections below, or where required by law, we do not accept cancellations, returns, exchanges or refunds for change of mind once an order has been placed. This includes finding a lower price elsewhere, deciding you no longer want or need your purchase, or making an incorrect selection where we supplied what you ordered and the product description was accurate.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies your rights under that law or any other applicable law, including any mandatory cancellation or cooling-off rights.

If your purchase fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or other remedy, depending on the circumstances. We will provide any remedy required by law.

Subscriptions

When you purchase a subscription, you receive repeat deliveries according to the subscription duration and delivery frequency you select. Your payment details will be stored securely, and you will be charged for each delivery unless you have paid in advance.

Some subscriptions automatically renew at the end of their term, as specified at checkout. If you do not wish to renew, cancel your subscription before the renewal date.

You can manage, change or cancel your subscription at any time using the subscription management link in your order confirmation emails. Cancelling stops future renewals and orders; it does not automatically cancel or refund orders already placed. Those orders remain subject to this policy and your rights under Australian Consumer Law.

Please refer to our returns policy for further information about returns and refunds.

Pre-orders

A pre-order allows you to purchase a product that is out of stock or not yet available for delivery. The payment arrangement will be specified at checkout. We may collect a partial deposit or no initial payment, securely store your payment method, and charge the full amount or remaining balance when your order is fulfilled.

You may cancel a partially paid pre-order before it has been fulfilled by contacting us. Once fulfilled, it cannot be cancelled for change of mind. Any request for a return or refund will be assessed under our returns policy and your rights under Australian Consumer Law.

Contacting us about a problem

If you believe there is a problem with your purchase or wish to exercise your consumer rights, please email weareqamar@outlook.com or contact us through our social media channels.

Please provide proof of purchase and a description of the issue so we can assess your request and arrange any remedy required by law.